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Things to know before starting the process

Installers typically cut material in the room where it is to be installed. Please let your Nucasa Installation Manager know if this is going to be a problem.

· The installation will generate a mess. Our installers will take the time to leave your home free of waste materials and sweep the work area. Please be prepared to do some dusting and basic cleaning after the installers leave.

· The amount of required transition material and necessary time to install it cannot be determined until the leveling is complete and the flooring has been put down.

· The size of the gaps between the planks of real wood floors may fluctuate due to the wood’s natural expansion and contraction. If the flooring has been installed parallel to the floor joists, there may be some additional movement within the floor. These fluctuations are much more noticeable in solid floors than engineered floors.

Order of events
Below is an outline of the order of events involved in purchasing a hardwood floor and installation from us:

1 An estimate is made in the store based on your own measurements and choice of product.

2 Installation and material are paid for in full before your installation is booked and your materials are delivered.
· If you wish to cancel your order prior to the start of your installation you will be issued a full refund

3 Your subfloor is inspected by a representative of Nucasa’s Flooring Services Team.

4 A date is set up for your installation.
· There are no charges for customer delays provided we are given a minimum of seven days notice
· There is a $200/day fee for all delays where less than seven days notice is given

5 An exact final cost is established and the difference is paid/refunded.

6 The subfloor is leveled.

7 The flooring is installed.

Phase one: Site inspection

The start of the installation process begins with a visit to your home by one of our experienced flooring services professionals. At the time of purchase you will be given a list of people to contact for help if at any point you have questions or concerns.

The stages of inspecting a site:

1 Create a basic diagram of the area where the floor is to be installed.

2 Confirm that the selected products and desired installation method are appropriate for your home.

3 Take moisture readings from areas that are suspected of having elevated moisture levels.

4 Determine how many transitions, air vents, and nosings will be needed.

5 Check the quality of the subfloor to determine if repair work or leveling will be needed (sometimes impossible to determine prior to removing the current floor covering).

6 We determine whether we will be supplying and installing new baseboards or removing and installing the existing baseboards.

7 Adjust the list of materials that are required and make any changes to the invoice and work order. Arrange for
payment or credit of the difference.

Phase two: Subfloor preparation

Most installation problems are a direct result of poor subfloor preparation. In order to properly prepare your subfloor, we may be required to even it out by grinding or sanding bumps and filling depressions. This is called leveling. It is essential that your subfloor be level prior to the installation of your hardwood floor. Every house is different, therefore the process varies from one house to another. The majority of floating or glue-down floors will require leveling.

The stages of preparing a subfloor:

1 Grind (concrete) or sand (wood) any high spots
· Grinding concrete creates a large amount of dust
· The installers usually use plastic sheets to limit the movement of dust as much as possible

2 Fill all dips with leveling compound or plywood
· Leveling compound needs twenty-four hours to set before it can be walked on
· Leveling compound may take up to a week to dry
· The installer cannot put down more than 1/2" of leveling compound at a time

3 If necessary, place sealers on the floor and/or lay down plastic sheeting to help prevent water damage.

Phase three: Installation

There are different ways to install various types of hardwood flooring. Timelines for installations will also vary depending on the size and complexity of a job. For all jobs, installers will rarely start before 9:00am and end later than 6:00pm due to noise bylaws.

Floor installation:

1 Determine the quantity and locations of air vents, nosings and fireplace transitions. Determine the direction of the floor joists (important for nail-down flooring).
· if nail-down flooring is installed parallel to the floor joists some squeaking may occur
· if nail-down flooring is installed perpendicular to the floor joists, squeaking is less likely to occur

2 Install the floor.
· if nail-down flooring is unfinished, it will be stained andfinished after installation (may take ten or more working days, depending on the number of coats)

3 Select and install the appropriate transition profiles.

Stair installation:

1 Repair or replace existing structural elements.

2 Install skirting if desired.

3 Install risers (plywood or flooring material).

4 Install stair treads.


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Email : info@nucasa.com

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